Replacement Policy
This N Zone web store enables Waypoint Mutual to deliver high-quality custom-decorated apparel to order. We at N Zone understand that errors can occasionally occur, and we're committed to making things right. If an error was made in delivering the product you ordered, we will process a replacement at no additional cost to you.
Items Eligible for Replacement: Replacements are issued any time we make an error. We do not accept returns for items if orders are placed incorrectly due to buyer oversight. Since each garment is custom-made according to your specifications, we are unable to offer returns or exchanges for items that were ordered with incorrect sizing or colors.
Contact Us to Initiate a Claim: If you believe there has been an error with the decoration of your apparel:
- Contact our customer support rep Taylor (at taylor@nzsw.com) within 10 days of receiving your order. You can also submit your claim at the bottom of this page. Please provide your order number and a detailed description of the decorating error.
Replacement: Should you qualify, we will send you a replacement order. We may issue a call tag at our discretion.
Contact Us: If you have any questions about our replacement and returns policy, please contact our web store manager Gibson (at gibson@nzsw.com).